A rewarding client project that enhanced my AI Training and Conversation Design skills, this voice bot supports individuals with depression and panic attacks. Featuring NLU for nuanced understanding and a VUI for accessibility during high-stress moments, it guides users through calming techniques and provides empathetic, personalized responses. With tailored dialog flows and automation, this project demonstrates how conversational AI can deliver meaningful mental health support.

User Empathy: Applying UX and Product Research
How do I convince others of my ideas? DATA & RESEARCH. I’ve handled it all from user interviews, usability studies, desk research, A<>B tests, tree testing, workshops, and app audits.

The successful implementation of Expensify’s learning resources through strategic UX research and design, resulting in a more accessible and user-friendly Resource Center that better serves their users’ needs.

An interesting project to get some reps in for my AI Training and Conversation Design abilities. This chatbot is designed to act as a concierge around this very portfolio. It can answer questions about a few select projects here as well as my professional design experience. As simple as it is, it’s a bit complex under the hood.

I lead a cross-functional team to investigate and validate the need for a platform to drive government AI knowledge sharing and adoption, including the collection of AI use cases and other products and resources to inform leaders, connect practitioners, and share best practices throughout the AI community.

A collection of visual designs and content rewrites for a business formation company.

Wells Fargo’s entry into the “Robo Advisor” range of investment products. Partnering with a vendor for the underlying technical framework, I lead the design to create an interface for return clients after their account is setup and aged. Understanding this task meant laying out journey maps to identify key points of interaction.

Having worked in education before, this bot represents a step towards a real-world application for an AI Assistant. Made to help teachers create and customize new lesson plans by just having a conversation.

Intelichart’s flagship patient portal has not had a mobile build since its inception. As Design Lead, I crafted a cross-platform app that takes into account the specific needs and intent for a mobile user.

A very simple, but advanced usage example of Figma variables and variants.

Experimenting with some progressive animation and feedback.

Animating and importing character states into the Unreal Engine.